Terms of Service

Last updated: 8 July 2026

Working draft, not yet solicitor-reviewed. These terms describe how WasilX is actually meant to be used today. A signed pilot/services agreement with your firm takes precedence over this page wherever the two differ, and this page should not be treated as final until it has been through legal review.

What WasilX is

WasilX is a client-intake and revenue-recovery tool for law firms. It captures enquiries (call, form, email, SMS, chat), qualifies and routes them, drafts follow-ups for staff review, and can book consultations — always with a human able to see, edit, and approve anything before it goes out, except where a firm has explicitly opted into a narrower set of fully-automated actions.

WasilX does not give legal advice

This is a hard boundary, not a disclaimer of convenience: WasilX captures, qualifies, and routes enquiries. It does not advise on the law, does not tell a caller their chances of success, and does not make legal or regulatory judgment calls. Your firm remains the regulated party (e.g. under SRA rules) and the sole source of legal advice to your clients. Conflict checks performed by WasilX surface potential matches for your team to review — they do not make a conflict determination.

Your firm’s responsibilities

You control what WasilX is authorized to say and do on your behalf (via configuration, autonomy settings, and your own review of drafts).
You are responsible for ensuring your own use of WasilX complies with your regulatory obligations (SRA, GDPR, your own client-care terms).
You must not use WasilX to target, screen, or make decisions about individuals in a way that would be unlawful if done by a person at your firm.

Acceptable use

Don’t use WasilX to send unsolicited marketing outside applicable consent rules, to impersonate someone, to attempt to circumvent rate limits or access controls, or to submit unlawful, harmful, or fraudulent content through any capture channel (call, form, chat, email).

Availability & support

WasilX is under active development. We aim for high availability but do not currently offer a formal SLA outside what is agreed in your pilot or services agreement. If the service is degraded or unavailable, calls/forms should still reach your firm through your existing fallback channels — WasilX is designed to sit alongside your team, not replace your only way of being reached.

Data & privacy

See our Privacy Policyfor how enquiry data is handled, and your firm’s Data Processing Agreement for the contractual terms governing your specific engagement.

Changes

We may update these terms as the product and its legal review evolve. Material changes will be communicated to active firms directly.

Contact

Questions about these terms: hello@wasilx.com.