What are you setting up?
Same engine underneath — this just tailors your default views and language.
Admin seats
Active admins can operate WasilX and are part of the active subscription. Read-only admins can see owner dashboards without operating the tool.
Firm
Number
Call-flow
Who answers first, when Mike steps in, and how long Mike holds a caller while trying to reach someone.
Your phone rings first. Mike only answers if unanswered.This is saved as the intended setup, but WasilX doesn't control your phone carrier — someone needs to configure matching call-forwarding rules with your phone provider (or WasilX staff during onboarding) for this to actually take effect.
Also a carrier-side setting — matches whatever ring-before-forward duration is set on your phone line.
This one Mike actually enforces — how long a caller holds while Mike tries to reach your team during a live transfer.
What actually happens today
Caller reaches the firm
Mike answers, captures details, and checks who's online
Add a fee-earner below to enable live transfer
No answer: Mike takes a message and alerts your team by SMS + email
Pilot-safe mode: start with forwarding and read-only logging, then enable automatic sends/bookings only after the firm approves the routing rules.